Return & Refund Policy

At Janettuck, your satisfaction with our denim Bodycon, Maxi, and Midi dresses is our highest priority. We understand that finding the perfect fit is essential to your confidence. If you are not entirely satisfied with your purchase, we are here to help with a transparent and straightforward return process.

1. Policy Overview

We offer a customer-first return window to ensure you have ample time to evaluate your new garments. We do not charge restocking fees, as we believe in a risk-free shopping experience for our community.

2. Eligibility for Returns

To qualify for a return and full refund, please ensure the following criteria are met:

• The request must be initiated within 30 days of receiving your package.
• The item must be in its original condition: unworn, unwashed, and free of any scents (perfume, smoke) or stains (makeup, deodorant).
• All original Janettuck tags and packaging must be intact.

3. The Return Process

Following these steps will ensure your return is processed without delay:

1. Contact Support: Email us at support@janettuck.com with your order number and the reason for the return.
2. Receive Authorization: Our team will review your request and provide the return shipping address in Seattle, WA.
3. Pack & Ship: Securely pack the item. We recommend using a trackable shipping service as we cannot guarantee receipt of lost return packages.

4. Refund Timeline and Method

Once your return is received and inspected by our quality control team, we will send you an email to notify you of the approval or rejection of your refund.

If approved, your refund will be processed immediately. The credit will automatically be applied to your original method of payment within 7 business days. Please note that banking institutions may require additional time to reflect the transaction on your statement.

5. Damaged or Defective Items

Quality is at the heart of Janettuck. If you receive a dress that is damaged or defective upon arrival, please contact us within 48 hours of delivery. We will prioritize an exchange or a full refund at no cost to you, including the provision of a pre-paid return label.

6. Exchanges

The fastest way to ensure you get the size or style you want is to return the item you have and make a separate purchase for the new item. Once the return for the original item is accepted, you will receive your refund within the 7-day window.

7. Customer Support

Should you have any questions regarding our return procedures, our professional support staff is available to provide guidance.